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RUC 2024



Smishing attack – protecting your customers' data

05 Mar 2024
  • The impact a sophisticated and orchestrated fraudulent attack in eFlow’s name had on the toll service provider’s operation
  • A case study of the eFlow incident response: actions the toll service provider and the authority undertook to educate and reassure the public, the external relationships and vendors they used to counter the attack
  • The lessons learnt from stabilising the operations for other toll service providerscray
Ken Pierce, Tolling Senior Operations Manager - Transport Infrastructure Ireland